Privacy Policy
Your privacy and health data protection is our highest priority. Learn how Isooko safeguards your personal information while providing exceptional health information services.
Welcome to Isooko Health Information Services
Isooko is an advanced health information chatbot designed to provide accessible, reliable health guidance in both English and Kinyarwanda. We serve communities across Rwanda and internationally through WhatsApp and web platforms, making health information more accessible to everyone.
Important Medical Disclaimer
Isooko provides health information for educational purposes only. Our service does not replace professional medical advice, diagnosis, or treatment. Always consult qualified healthcare professionals for medical concerns and emergencies.
This Privacy Policy explains how we collect, use, protect, and manage your personal information when you interact with our health information services. We are committed to transparency and maintaining the highest standards of data protection, especially given the sensitive nature of health-related information.
Advanced Security
End-to-end encryption and enterprise-grade security measures protect your health data.
Complete Transparency
Clear, detailed information about our data practices with no hidden policies.
User Control
Full control over your data with easy access, correction, and deletion options.
Personal Information
- Identity: Name, age range, gender (optional)
- Contact: Phone number, email address
- Location: City/region, country
- Language: Preferred language (English/Kinyarwanda)
Health-Related Information
Sensitive Data - Enhanced Protection Applied
- • Health symptoms and condition descriptions you share
- • Questions about medications, treatments, or health practices
- • General health background information (only if voluntarily provided)
- • Wellness and prevention-related inquiries
- • Mental health and emotional wellbeing questions
WhatsApp Integration Data
- • WhatsApp phone number (automatically provided by platform)
- • Profile name and status (as visible through WhatsApp Business API)
- • Message timestamps and conversation metadata
- • Read receipts and delivery confirmations
- • Session duration and interaction patterns
Technical Information
- • Device type and operating system
- • Browser type and version
- • Screen resolution and device capabilities
- • IP address and approximate location
- • Connection type and speed
- • Usage patterns and interaction analytics